Frequently Asked Questions


Are my credit card details and personal information safe?

Absolutely! Please click here to review our privacy policies.


What is a RE-ENGINEERED, REMANUFACTURED CARTRIDGE?

A re-engineered, remanufactured cartridge is a superior product developed to perform equal to or better than the Original Manufactured cartridge that came with your printer. Proprietary parts and processes have been developed to take a toner cartridge core and make it work again and again and again. This reduces your costs as the core is an expensive component of a cartridge. Our toners are rebuilt on a highly automated assembly line using numerous patented processes and proprietary parts to ensure quality. All of our toners undergo rigorous advanced pre and post life cycle testing to ensure quality before placing into inventory. OEM benchmark testing is part of the process to meet or exceed the performance of an OEM cartridge. Our products are all IP cleared to be used in OEM printers.


How long does SHIPPING take?

We work to process all orders to ship within One business day. Shipments go out via UPS ground and FedEx ground. Next Day and Two day options are available at an upcharge. Please contact us for those arrangements.


Can I place a PHONE ORDER?

You can, we do have a procedure for that. Please give us a call at 844-409-3080.


How can I get a TRACKING NUMBER for my order?

For tracking numbers please email us at tracking@sensibletoner.com


Are all orders Credit Card only?

No, when you become a customer we can set up arrangements/ terms for weekly, monthly billing by cost center, etc. Whatever helps you operate most efficiently we will arrange. Please give us a call or shoot us an email so the best arrangement can be made.


Can you tell me more about IP CLEARANCE and your MANUFACTURING PROCESSES?

The products we sell are manufactured without infringing on OEM patents and every product is IP cleared. All products are manufactured in World class manufacturing facilities that incorporate advanced life cycle testing into every aspect of remanufacturing the products we sell. Please see the video on our home page discussing the manufacturing process. The facilities are :

  • OHSAS 18001 Certified
  • ISO 9001 Certified
  • ISO14001 Certified for environmental management
  • STMC Certified for quality
  • EPA WasteWise partner
  • R2 certified for responsible recycling certification

What happens when a cartridge can no longer be used?

Our cartridges can be remanufactured numerous times and go through rigorous testing to ensure they are suitable to be used before being filled and tested. If/ when a cartridge no longer can be utilized, it goes through a comprehensive 6 step grinding process so that the plastic can be repurposed and used for manufacturing of other products like a park bench or garbage can.


If you would like to submit a question please contact us.

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