The Sensible Toner Warranty


Our Goal is to give you not only a great Remanufactured toner cartridge product ( Inkjet as well ) but to make sure your buying experience is excellent as well.

Most OEM Toner Cartridges come with a 6-month warranty. Our remanufactured toner cartridges carry a 2-year warranty from date of purchase with respect to performance.

If on the rare occasion the cartridge fails to function satisfactorily, please send an email to: customerservice@sensibletoner.com with the product number as well as the invoice number referencing date of purchase. We will issue a Return Merchandise Authorization number to use for processing your replacement toner, credit or refund. We will also issue a UPS call tag or Prepaid Mailing label for the return.

We will either replace or credit your purchase based on the following conditions:

  • Defective Cartridges must be returned and we will cover the cost of the return.
  • We will authorize a Return call tag for you to print out.
  • Please attach the printed tag securely to the package and ship back to us.

All other products bought through this site carry a one year warranty against defects. These include ribbons, mailing/ postage products and parts. Again, should you order any of these items and they don't work satisfactorily, please email us at customerservice@sensibletoner.com to arrange for a replacement, account credit or refund.

Items ordered in error that need to be returned must come in their original unopened box within 60 days from date of purchase to receive a replacement, credit or refund. The customer is responsible for the cost of the return. Please obtain an RMA number for these as well by emailing customerservice@sensibletoner.com

Opened packages ordered in error are not eligible for a refund, credit or exchange.

Please allow 7 to 14 days to process the return. As a Toner cartridge is critical to your business, we will attempt to ship a replacement same day we are notified to help you operate.

Please call us at 844-409-4390 or email returns@sensibletoner.com to assist with the return process. Refunds will be issued to the credit card that was charged at time of purchase.

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Sensible Toner Guarantee