Frequently Asked Questions


Are my credit card details and personal information safe?

Absolutely! Please click here to review our privacy policies.


What is a COMPATIBLE CARTRIDGE?

A compatible cartridge is a superior product developed to perform equal to or better than the Original Manufactured cartridge that came with your printer. Proprietary parts and processes have been developed to take a toner cartridge core and make it work again and again and again. This reduces your costs as the core is an expensive component of a cartridge. All of our toners undergo rigorous advanced pre and post life cycle testing to ensure quality before placing into inventory. OEM benchmark testing is part of the process to meet or exceed the performance of an OEM cartridge. Our products are all IP cleared to be used in OEM printers and our cartridges are built right here in the USA


How long does SHIPPING take?

We aim to ship all products the same day via either UPS Ground or Fed Ex Ground. In the event you need something overnight, just let us know and we will make those arrangements as well.


Can I place a PHONE ORDER?

You can, we do have a procedure for that. Please give us a call at 844-409-3080.


How can I get a TRACKING NUMBER for my order?

For tracking numbers please email us at tom.garlow@sensibletoner.com


Are all orders Credit Card only?

No, when you become a customer we can set up arrangements/ terms for weekly, monthly billing by cost center, etc. Whatever helps you operate most efficiently we will arrange. Please give us a call or shoot us an email so the best arrangement can be made. All Laser Cartridges sold are STMC certified for quality. All Laser cartridges meet the Standardized Test Methods Committee guidelines for quality as certified by the International Imaging Technology Council.


What happens when a cartridge can no longer be used?

Our compatible cartridges can be remanufactured numerous times and go through rigorous testing to ensure they are suitable to be used before being filled and tested. If/ when a cartridge no longer can be utilized the plastic can be repurposed and used for manufacturing of other products like a park bench or garbage can.


If you would like to submit a question please contact us.

Sensible Toner Guarantee