The Sensible Toner Warranty

Our Goal is to give you not only a great compatible, remanufactured toner cartridge product ( Inkjet as well ) but to make sure your buying experience is excellent as well.

Most OEM Toner Cartridges come with a 6-month warranty. Our compatible remanufactured toner cartridges carry a 1-year warranty from date of purchase with respect to performance.

If on the rare occasion the cartridge fails to function satisfactorily, please send an email to: with the product number as well as the invoice number referencing date of purchase. We will issue a Return Merchandise Authorization number to use for processing your replacement toner, credit or refund. We will also issue a UPS call tag or Prepaid Mailing label for the return.

We will either replace or credit your purchase based on the following conditions:

  • Defective Cartridges must be returned and we will cover the cost of the return.
  • We will authorize a Return call tag for you to print out.
  • Please attach the printed tag securely to the package and ship back to us.

All products bought through this site carry a one year warranty against defects. These include ribbons, mailing/ postage products and parts. Again, should you order any of these items and they don't work satisfactorily, please email us at to arrange for a replacement, account credit or refund.

Items ordered in error that need to be returned must come in their original unopened box within 60 days from date of purchase to receive a replacement, credit or refund. The customer is responsible for the cost of the return. Please obtain an RMA number for these as well by emailing

Opened packages ordered in error are not eligible for a refund, credit or exchange.

Please allow 7 to 14 days to process the return. As a Toner cartridge is critical to your business, we will attempt to ship a replacement same day we are notified to help you operate.

Please call us at 844-409-4390 or email to assist with the return process. Refunds will be issued to the credit card that was charged at time of purchase.

Click here for the printable long version »

Sensible Toner Guarantee